Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to the processing of your personal data where BLAST TXT acts as the data controller or where this Privacy Policy is referenced. The policy governs how we collect, use, share, and protect your personal information when you access our Site or use our Services.

2. Types of Data Collected

We collect the following categories of personal data:

Customer Registration Data: When you create an account, we may collect personal information such as individual or contact name, company name, email address, phone number, payment information, and account credentials.

Customer Message Recipient Data: We collect data provided to us by our users, such as contact details of individuals who have opted to receive communications. This may include names, phone numbers, email addresses, and other relevant information.

Customer Survey Data: We may collect feedback through surveys to understand user satisfaction with our services. Participation is voluntary.

3. Purpose for Data Collection

We use the personal data collected for the following purposes:

Marketing and Promotions: To send promotional materials and updates where permitted and where you have provided the required consent.

Account Management and Billing: To process your service requests, manage your account, and handle payments securely.

Service Delivery: To provide and improve the services you have requested. This includes facilitating communication on behalf of users, where the users are responsible for the content.

Technical Support and Inquiries: To respond to support requests, technical issues, and customer inquiries.

Compliance with Policies: To detect violations, spam, fraud, abuse or other prohibited activity where necessary.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide your data voluntarily for specific purposes.

Contractual Necessity: To fulfill obligations outlined in our agreements with you.

Legitimate Interest: Where processing is necessary for our business operations as long as it does not override your rights.

Legal Obligation: Where processing is required to comply with applicable law.

5. Data Sharing

We do not sell personal data. However, we may share your data under the following circumstances:

Service Providers: We may share personal data with trusted service providers who assist with payment processing, hosting, communications delivery, analytics, customer service and other functions necessary to provide the Services. These third parties must uphold appropriate confidentiality and security obligations.

Protection of BLAST TXT and Others: We may disclose personal data if necessary to investigate or prevent illegal activities, fraud, threats to safety, or violations of our Privacy Policy or Terms of Service, or where required by law.

6. Data Retention

We retain your personal data as long as your account is active or necessary for providing you services. Once no longer required, data is either deleted or anonymized unless retention is needed to comply with legal obligations or resolve disputes.

7. Your Rights

Under applicable Ghanaian data protection law, you may have rights regarding your personal data, including:

Access and Correction: You may request access to and correction of inaccurate personal information.

Erasure: You may request deletion of personal data where legally applicable.

Object to Processing: You may object to certain processing, including direct marketing, or withdraw consent where consent is the legal basis.

Data Portability: Where applicable, you may request a copy of your personal data in a portable format.

To exercise any of these rights, contact support@blasttxt.com.

8. International Data Transfers

If personal data is transferred outside of Ghana, we will take reasonable steps to ensure appropriate safeguards are in place and applicable data protection requirements are respected.

9. Data Security

We implement reasonable technical and organizational security measures to protect personal data. No security system is completely secure, and users should also safeguard their login credentials.

10. Use of Cookies and Tracking Technologies

We may use cookies and similar technologies to improve user experience, remember preferences and understand website usage. You can disable cookies through your browser settings, although this may limit certain functionality. See our Cookie Policy.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Opt-Out from Marketing Communications

If you no longer wish to receive marketing SMS, calls, emails or other promotional communications from us, you may opt out by following the instructions on our Opt-Out page or contacting support@blasttxt.com. We may still send essential service-related messages.

13. Amendments to the Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Significant changes will be communicated via a notice on our Site. You are encouraged to review this policy periodically.

14. How to Submit a Complaint or Inquiry

If you have questions or complaints about this Privacy Policy, please contact us at support@blasttxt.com.